Shipping policy

SHIPPING POLICY

Thank you for shopping with UNFENCED. Here's everything you need to know about how and when your order will arrive.

PROCESSING TIME
All orders are processed within 1–3 business days (Monday to Friday, excluding US holidays). Orders placed on weekends or holidays will be processed the next business day. You'll receive an email confirmation as soon as your order is placed.

DELIVERY TIME
Standard delivery to the United States takes 7–12 business days after your order has been processed. During peak seasons such as Black Friday and the holidays, delivery may take a few extra days.

SHIPPING COST
[Free standard shipping on all US orders.] 

TRACKING
Once your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way. Please allow up to 48 hours for tracking information to update.

WHERE WE SHIP
We currently ship to addresses within the United States only, including PO boxes.

INCORRECT ADDRESSES
Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us within 12 hours of placing your order and we'll do our best to update it before it ships.

LOST OR DELAYED PACKAGES
If your tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first. If your order hasn't arrived within 20 business days of shipping, contact us and we'll work with you to resolve it with a replacement or refund.

DAMAGED OR DEFECTIVE ITEMS
If your collar arrives damaged or isn't working, send us a photo or short video within 7 days of delivery and we'll replace it or refund you in full — no return needed.

QUESTIONS?
We're here to help. Email us at [support@yourdomain.com] and we'll get back to you within 24–48 hours.